'customer service' Tag
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10 Jul 2009 8:46 pm
How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-none IX customer experience (Parts 2 and 3)
In my last post a few days ago, I told you a little bit about our history of service issues and what we have and are doing to improve it.
I wanted to thank everyone for your outstanding feedback on my last post. We are working on all mentioned issues and I will reply in detail [...] -
23 Jun 2009 1:58 pm
How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experience (Part 1 of 3)
Depending on your online journey with us so far, you could be in awe of how well we’re doing for you and in high anticipation of what’s coming next. Or you could read this as “Gee, thanks. My server is too slow and you still didn’t fix it. You already blew me [...]
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