'Stuff Related to Service' Category
-
Introducing Imperia
This is going to be huge.
Since my last several blog posts, there have been many changes that have taken effect at IX Web Hosting. We’re rapidly building our support team of “Personal Heroes”, we’re participating more in external social media so we can keep in touch with you, and we’re building an internal community of [...] -
How will we blow you away, exactly? Or: Please help us transform our company and build a second-to-none IX customer experience (Parts 2 and 3)
In my last post a few days ago, I told you a little bit about our history of service issues and what we have and are doing to improve it.
I wanted to thank everyone for your outstanding feedback on my last post. We are working on all mentioned issues and I will reply in detail [...] -
How will we blow you away, exactly? Or: Please help us build a second-to-none IX customer experience (Part 1 of 3)
Depending on your online journey with us so far, you could be in awe of how well we’re doing for you and in high anticipation of what’s coming next. Or you could read this as “Gee, thanks. My server is too slow and you still didn’t fix it. You already blew me [...]
-
Blogging – One Chris tells you why, another Chris tells you how
The 1st Chris
On the topic of startups, Chris Brogan says if he were to start today “No matter what, the very first piece of social media real estate I’d start with is a blog. It’s a website, with lots of built in features that make it useful from a search perspective, and simple from a [...] -
How Bored Are You?
How Bored are You?
This may seem like an extremely odd question, but I was thinking (as I sometimes do when the weather is nice), why are you reading this blog?
Is it because you’re secretly hoping that maybe, one day, it will contain information relevant to your account? It will, I promise. As much as [...] -
We Don’t Want to Leave You in the Dark
…like our night shift system administrators were on March 30th.
I should probably start this post by introducing you to our VP of Systems Operations, Rick. This is a person who is not only passionate about his job, but also highly intelligent and creative.
OK, enough of the positive. He’s a little crazy. His insanity does happen [...]