Customer Service

Selling web hosting services over the internet can be a bit impersonal. You may have signed up on our website. You might have never talked to anyone at our company. Sign up should be easy and that might be what you were looking for.

I do much of my banking online or through an ATM for the same reasons. However, there are times when I like to go in the branch and talk to someone when I have a more complex transaction. It’s nice when they listen to me and learn more about my needs. From a position of better understanding, they can make recommendations to improve our relationship.

We thought that, sometimes, you might like to talk to someone too. Of course we have phone support, this blog, and soon a forum where you can connect. But, we also decided that when anyone from our management team travels, we will try to get to know you and find out more about your goals for your online presence, your dreams, and how we could help you attain them.

I had a perfect opportunity last week. I traveled to Nashville for a seminar by David Bullock and Jerry West from SEO Rainmaker. (Excellent conference, by the way). Wednesday night I invited some customers to meet me while I was there.

I met Karen from Room in the Inn, and Jennifer from AccuImage, LLC . We had fun talking about their organizations.

Room In The Inn

Room In The Inn provides food and shelter for up to 225 people each night in over 150 area congregations from November 1st to March 31st. The congregation is in the middle of Tennessee, and their volunteers offer hospitality by giving their time, energy, and resources. Here are a few highlights of the service provided in the past year:

• 28,522 beds were provided to 1,033 different individuals (46% first-time guests)
• More than 150 congregations served 72,217 meals. 16,804 snacks and offered 12,658 showers
• 29,373 volunteers provided 11,030 hours and drove 155,242 miles in order to offer safe shelter for the homeless in Nashville.

We feel good that IX Web Hosting plays a small part in the important work that Room in the Inn does.

AccuImage

AccuImage, LLC also does important work. They specialize in the design, development, deployment and support of systems designed to solve business problems. They streamline laborious paper-based processes and we all need that!

AccuImage works with financial services, manufacturing, retail, distribution, government, accounts payable/receivable, human resources, and a variety of specialized industries – both regionally and nationally. With health care being one of Nashville’s largest industries, AccuImage has a high concentration of health care clients as well.

WOW! Two very different organizations yet, both count on us to keep them up and running on the internet. The conference was excellent and meeting Jennifer and Karen was a pleasure.

I did manage to squeeze in a little extra fun. I’ve been to Nashville to run the County Music Marathon two times before. Both times I looked forward to the barbecue at Rippy’s. After running 26 miles, it sure tastes good! So it was a real treat to be able to walk just a block or two for a sandwich and some good music.

So, you never know when one of the IX team might come to town and give you a call. We’d love to meet you and learn more about your organization. If you want to make sure we don’t miss you, post a comment below and let us know where you are and what you do.

First Place - Woo Hoo!

Well we did it again folks!

IX is the first American web hosting company to introduce Alipay as a method of payment for our customers. “What is Alipay?” you ask. Alipay is the preferred method of payment for China. Think of it as their PayPal. It is well known and trusted, and gives the Chinese consumer peace of mind when it comes to online purchases. It makes buying from America much more attractive.

Next question you’re probably asking yourself is “Why am I reading about a service I will never need?” Promoting the use  of Alipay is not the intention of this blog (Actually we rely heavily on messenger pigeons to do the bulk of our promotions). The real purpose of this blog is to show you IX’s flexibility and responsiveness to you, our customers.

One of our Chinese affiliates asked us to consider offering Alipay. According to an article in China Tech News , the number of members have grown from 57 million in 2008 to over 150 million as of April of this year. Alipay reaches more than half of the people who use the web in China. Also of interest are the demographics of Alipay members. They are young (83% are between 21 and 35) and their spending is increasing faster than other segments of the population.

So, a few weeks after the original request – we are the first American Web Hosting company to offer this payment method! You may not be surprised. After all, we were the first to offer Unlimited Bandwidth and Unlimited Disk Space too.

Thanks for taking the time to read this. Feel free to send your ideas or suggestions by responding to this post. We might not be able to adopt all your ideas but at least you know we listen!

Jeremy Fox

Affiliate Manager